Help with My Video Camera: VideOccasions, Bellevue WA

VideOccasions Can Help With Your Camera and Editing Software

Help is at hand at VideOccasions, 425-641-4811 or email

Often the solution is to chat with someone familiar with modern cameras and with video editing, and that's where we at VideOccasions come in. We may not be familiar with your specific camera -- there are hundreds of them on the market today -- or with the software you're using, but we have a pretty good idea of how cameras work and the principles that underlie video editing software.

Sources of your confusion probably include:

The fact that you haven't carefully read the instructions that came with your camera.

The fact that the instructions that came with your camera are poorly written -- mind boggling!

The fact that camera manufacturers have developed proprietary recording devices such as flash cards, hard drives and in-camera DVD recorders that you know little about.

The fact that camera manufacturers have developed file systems with cryptic acronyms and proprietary restrictions to record your video, with extensions such as .mod, .mov, .wmv, .avi, MPEG-4, AVC/H.264, and you don't know how to use these with your computer's editing software.

Sources of VideOccasions' confusion when you call us will include:

The fact that we've never seen a camera like yours before.

The fact that we've never read the instructions that came with your camera.

The fact that we don't have flash card readers and cables like the ones that came with your camera.

The fact that we're unfamiliar with or have never heard of your editing software.

The fact that you've lost the documentation that came with it -- or that none did!

We'll need to work through this together, figuring out how to resolve the confusion.
When you call VideOccasions at 425-641-4811, ask and see if we can help over the phone.

We're always glad to do this, at no cost to you. A single phone call may solve all your problems.

Things we'll need in order to help you

However, if we can't do it together over the phone, you'll need to bring VideOccasions:

Your camera;
All the instruction books and the CD or flash drive that came with it;
All the cables that came with it, including the power supply and its cables;
The card reader that came with the camera if your camera uses flash memory cards
Anything that came in the camera box that looks like a "little thingy that I don't know what it is."

Whatever you do, don't sit home and fret. VideOccasions is here to help and if we can't solve your problem we'll do our best to help you find someone who can.

Last updated 2/14/2013